Privacy & Cookie Policy
Welcome to Bookeasy South Africa (the “Platform” or “We”). Our platform enables guests and tenants to search, inquire about, and book properties and rooms online (the “Service”).This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our Service.
What Personal Information Do We Collect?
When you use the Platform — for example, by submitting an inquiry, creating an account, or making a booking — we may collect:
- Contact Information: Full name, residential address, mobile phone number, and email address
- Payment Information: Credit/debit card details (processed securely by our third-party payment processor)
- Bank Details: Provided when required by property owners for direct payments
- Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar tracking technologies
How We Use and Disclose Your Information
We use your personal information for the following purposes:
- To provide and improve the Service
- To process bookings and communicate with you about reservations and requests
- To enhance platform security and prevent fraud
- To conduct analytics, research, and service optimization
- To comply with legal and regulatory obligations
Sharing Your Information
We may share your data with trusted third-party service providers (such as payment processors, hosting providers, and analytics services) who assist us in operating the Platform. All third parties are contractually required to protect your data and use it only for the purposes we specify.
Your Rights
You have the following rights regarding your personal data:
- Right to access a copy of your personal data
- Right to correct inaccurate or incomplete information
- Right to request deletion of your data
- Right to withdraw consent at any time
- Right to data portability
- Right to restrict processing
- Right to object to processing (including direct marketing)
We do not sell your personal information.
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Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve your browsing experience
- Analyse how the Platform is used
- Personalise content and recommendations
- Maintain security
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Bookeasy South Africa
Email: mail@bookeasy.co.za